Refund Policy
This policy applies to NoteQuiz AI digital memberships, activation-code purchases and website partnership service credits.
Last updated: August 2, 2026
1. Before purchase
The selected product, plan, duration, quantity, price, currency, included quota and any applicable renewal terms are shown before checkout. Membership access and activation codes are issued only after payment confirmation is verified.
Website partnership service credits should be purchased only after the project scope and total amount have been confirmed with NoteQuiz AI.
2. Refund eligibility
Unless applicable law or the applicable payment terms require otherwise, consumed digital services, redeemed activation codes, activated memberships, used question quotas and work already delivered against website partnership credits are generally non-refundable.
We will review duplicate charges, failed activation, missing activation-code delivery, material service-access problems and payments made in an incorrect amount. Unused website partnership credits may be reviewed according to the written project agreement and work already performed.
3. Requesting a review
Contact us within 14 days of the transaction or of discovering the issue. Include your account or delivery email, payment reference, purchase date and a clear description of the problem. Do not send card details by email.
Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment provider, payment network and your financial institution. This policy does not limit mandatory consumer rights under applicable law.
Questions about this policy may be sent to notequizai@163.com.